Must have a proven ability to lead, persuade, influence and negotiate with respect to physician practice operations, as well as within Operations Department and among other support departments; have a proven ability to understand and foresee corporate implications of subtle detail changes; have a proven ability to identify and implement cross-functional process improvements; be detail-oriented and well organized; have proven ability to track issues and follow through on resolution; have ability to read, analyze, interpret and use complex business documents, contracts, regulations, policies and procedures; and have strong verbal and written communication and interpersonal skills. Communication and interpersonal skills must include demonstrated ability to communicate effectively and tactfully to internal and external contacts and physicians to present and obtain sensitive information. Must have the ability to exercise sound business judgment within general company policies. Must possess highly effective time management and organizational skills to independently manage team to achieve multiple objectives according to high quality standards. Must be able to work effectively within a team environment. Must contribute to organization’s growth and profitability by providing operational expertise to existing and potential physician practices; and serve in a leadership role, providing subject matter expertise, guidance and direction to practice management consultants. Performs duties and responsibilities in a manner consistent with our mission, values, and mercy service standards.
Responsible for oversight of business and operations for identified physician practices (departments). (anticipate 20-30 practices per Director)
Ensure that the Office Manager at each practice is accountable for achieving the expectations for day-to-day practice management held by both the physicians and the Mercy Clinic organizational leaders.
Provide operations leadership to the practice component of physician billing and use agreed-upon metrics to monitor and provide communication to physicians and Mercy Clinic Practice Management leadership
Provide routine and regular communication to practice physicians including practice financial results and physician compensation. Maintain strong knowledge regarding physician contracts in any area of responsibility and be prepared to speak knowledgeable about basic terms.
Provide leadership and oversight to creation and monitoring of practice budgets in coordination with Mercy Finance
Hold frequent and routine meetings with start-up physicians to support practice building and to provide feedback about financial progress. Coordinate marketing activities with Mercy MarComm and Business Development.
Responsible for oversight of physician practice facility issues in conjunction with Mercy Real Estate: site search input and recommendation, lease renewal facilitation and internal space layout planning.
Responsible for management/implementation of specific projects or initiatives across the entire physician enterprise as assigned. (Example: Epic PM reporting liaison, Office Contact University/Education, malpractice insurance program administration, acute care models, expanded patient access, Lean Facility Design, mission awareness, regulating compliance, customer service initiatives, Physician Billing initiatives, and other strategic initiative as identified.)
Collaborate with Physician Billing Administration and Finance to ensure effective billing activities at the physician practice level. Direct and provide practice- specific consultation, coordinate office manager task forces, and update billing-related office forms. Interact with practices and Physician Billing personnel to improve communications and resolve root causes of accounts receivable issues; ensure continued training, focusing on business office processes, insurance knowledge/understanding, and charge entry
Develop and implement training/education activities for identified needs in physician practices, such as new office manager orientation, new physician orientation, business office procedures, customer services, OSHA, CLIA, and HIPPA
Work collaboratively with Mercy Clinic and Mercy support departments to provide leadership to practice transitions, such as acquisitions, relocation, and start-ups.
Work with a dynamic team of multi-skilled professionals and lead them to act on a shared vision. Coach and provide guidance to direct reports in areas such as project management, financial analysis, communication and organization skills. Ensure that accountabilities are established and that progress is monitored and reported to practice management leadership as appropriate.
Select and/or supervise staff, counsel, and conduct annual performance reviews. Assure communicating of employee relations issues to Vice President to ensure equitable handling
Communicate and apply practice and Mercy policies, assuring compliance; recommend and/or draft changes to policies when needed.
Represent Mercy Clinic to corporation and public, assuring appropriate communication flow; recommend actions and/or policy changes within the practice when needed.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Experience: Requires five to seven (5-7) year’s previous experience in areas of physician practice operations.
Previous supervisory experience required.
Must have strong communication, organizational, and analytical skills.
Must have familiarity with use of various software packages, such as MS Office, etc.
Preferred Education: Graduate Degree preferred
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.